Mobility assistance for ticketed passengers at Los Angeles Union Station. Help getting through the station to the Red Cap pick-up areas, elevators, buses and ride-share.
“Union Station should be accessible for every traveler.”
Our mobility team works inside Los Angeles Union Station, helping passengers with limited mobility get where they need to go, with their luggage and equipment, without the stress.
At the station
From the moment you arrive until you reach the Red Cap pick-up area, someone is there to help.
Arriving
We meet passengers at the Entry Vestibule and the East and West entrances.
Getting around
Help with bags and mobility equipment, and access to the elevators.
Red Cap
We walk with you to the Red Cap pick-up area, and Red Cap staff take it from there.
Connections
Help through the passageway to buses and ride-share pick-up.
Planning your trip
Let us know your travel date, time and what help you need.
Our team meets you at the entrance with your ticket ready.
Help with luggage and elevators along the way, then a hand-off to Red Cap.
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Plan your trip
Mobility assistance is for ticketed passengers. Call before your travel day with your departure time and the help you'll need, and arrive with time to spare.
Call (626) 800-4175 →Where we help
Ticketed passengers traveling through Los Angeles Union Station who need help getting around the station.
From the Entry Vestibule to Union Station East, the East and West entrances, the elevators, the Red Cap pick-up areas and the passageway to buses and ride-share. We don't escort passengers onto the train platforms.
Yes. We help with luggage and mobility equipment, and make sure you can reach the elevators.
Call (626) 800-4175 before your trip with your travel date and time.
Call ahead and our team will be ready to help you from the entrance to the Red Cap pick-up area.
